I
heard such good things about Chase Payment Canada that I got in touch with them
immediately when I decided to change from my current POS service provider to a
new one. What an infernal mistake! Am still regretting my decision!
Almost
as though I jumped from the fire to the frying pan! They have such a positive
name in the market that I was under the impression that switching to them will
solve my problem. They are a very large organization, in fact a banking
enterprise that offers payment processing services as well.
They
work with more than a thousand customers and have very few negative reviews
online. You can imagine how encouraged I felt? They send me an inflated bill at
the very beginning of our association. Most people associated with the service
provider advised that it may have been a mistake; and that I should approach
the customer service forum. So I duly tried getting in touch with the
executives. The term’ frustration’ is an understated emotion, if only I could
describe what I felt then.
When
I did get to speak with a representative, she was so rude and uncooperative
that I felt as though I had reached a dead end. Finally I managed to get in
touch with senior personnel who helped me address the issue.
