Unskilled Support Staff

If you’ve signed an agreement with Chase Paymentech Canada then just wait till you have a technical crisis! These guys are unbelievably slow in reacting to emergency calls.

Our entire payment processing system came to a standstill because there was a server problem. The least these guys could have done was to drop an email and warn us, especially since they had anticipated the problem in advance.

We called the support desk almost 20 times to get a complaint registered and inquire as to what was going on? The executives were so queer; they could not understand what we were saying! We had to escalate the issue to senior personnel.

The junior guys it seems have good English communication skills. Period! Do not try and discuss technical glitches with them. Meanwhile you can imagine the extent of business loss, considering the fact that we have a grocery outlet in a busy area!

Service providers such as Chase Paymentech should understand and appreciate that a service support such as theirs will have to deal with technical complaints, What then is the logic of putting a tech-illiterate exec to attend emergency phone calls?

Be Careful While Signing Up With Chase Payment tech

Well! If you are planning to enter into an agreement with Chase Payment tech please, and really! Please read through the fine print on the contract. Understand the payment terms very carefully. Trust me things aren’t as simple as they look! Ask questions, however silly they may seem. Clarify each and every point, especially when it comes to the service charges and merchant account set up terms. Be sure to understand the contract termination clauses.

Basically, ensure that you read the service contract – A to Z. Why am I so hyper about Chase Payment tech? Well! My story is very short. I had signed up with them for a POS service 2 years ago. Things were fine till a friend suggested I was paying an exorbitant service rate for the merchant account with Chase.

Naturally that got me thinking, after all a businessman’s first thought is to get quality service at lower rates. And when there are other providing the same service at a competitive rate, why subscribe to an expensive service.

I decided to shift my account with another provider and initiated the contract cancellation process. That is when I was told I’d have to pay a cancellation fee. When I protested and claimed that I wasn’t informed about it when signing the contract, they accused me of not having read the FINE PRINT!