Unskilled Support Staff

If you’ve signed an agreement with Chase Paymentech Canada then just wait till you have a technical crisis! These guys are unbelievably slow in reacting to emergency calls.

Our entire payment processing system came to a standstill because there was a server problem. The least these guys could have done was to drop an email and warn us, especially since they had anticipated the problem in advance.

We called the support desk almost 20 times to get a complaint registered and inquire as to what was going on? The executives were so queer; they could not understand what we were saying! We had to escalate the issue to senior personnel.

The junior guys it seems have good English communication skills. Period! Do not try and discuss technical glitches with them. Meanwhile you can imagine the extent of business loss, considering the fact that we have a grocery outlet in a busy area!

Service providers such as Chase Paymentech should understand and appreciate that a service support such as theirs will have to deal with technical complaints, What then is the logic of putting a tech-illiterate exec to attend emergency phone calls?